Frequently Asked Questions
SHIPPING & RETURNS
When will my order ship?
Please allow up to 48 hours for stock orders to be processed and 8-10 business days for custom orders to be personalized and processed. Once processed and shipped, orders are expected to be delivered within the times listed on our shipping and delivery page.
What is your return policy?
Please see our complete return policy.
ORDERING & ORDER STATUS
Why did I not receive a notification when my order shipped?
A shipping confirmation email would have been sent to the email address provided at checkout. If you do not find the shipping confirmation in your inbox, please check your spam folder.
How can I check my order status?
You can check the status of your order by visiting our order status page and entering your order number and the email address provided at checkout.
How do I report a defective product?
Club Glove warrants its products for a period of one year from the date of purchase against defects in materials or workmanship. Please view our warranty page for details on warranty coverage and claims. If you believe your product is covered under warranty, please contact Customer Service by phone at (800) 783-8222. or via our Contact Us form to initiate a claim.
PRODUCTS & CARE
Does Club Glove offer product personalization?
Yes! You can personalize your product by clicking “personalize” on the product page.
Can I exchange a personalized item for a different color or model?
Unfortunately we do not accept returns or exchanges for personalized products. If a mistake was made on our end, please contact Customer Service at (800) 783-8222 or send us an email via our Contact Us form.
Can I order replacement parts for my Club Glove luggage?
Replacement parts are handled under our Warranty Services. Please review our Warranty page here to learn more.
When will out of stock items be restocked?
To find out if and when one of our products will be restocked, please contact Customer Service at (800) 783-8222 or send us an email via our Contact Us form.
How do I submit feedback for my Club Glove products and/or experience?
You can submit feedback for a Club Glove product by visiting the product page and selecting “Write a Review”. To submit feedback on your customer experience please send us an email via our Contact Us form .
How do I use the Train Reaction System?
To learn more about our Train Reaction System, please visit our Train Reaction page here. .
Can I get a replacement Stiff Arm?
The stiff arm product is designed to minimize vertical impact damage to your clubs while inside a Club Glove golf travel bag. This product provides protection to your clubs but is not indestructible and may incur damage though normal use. To maximize your club protection, we recommend that you inspect your Stiff Arm after each use and replace it as needed. Replacement Stiff Arms can be ordered through the Club Glove website.
You can also reach Club Glove by calling us at:
M-F 9:00 am to 5:00 pm ET